Introducing UCRM

Ubiquiti’s Complete ISP Management Platform

UCRM is a streamlined billing and customer management system with recurring invoicing, credit card processing and automated features such as suspension and CPE outage detection. Try the online demo or download it for free.

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Customer Database

View Client Dashboard Including: Subscribed Services, Account Balances, Mapped Location, Activity logs, History of Client Notes, Documents and more.

When a problem occurs, you may easily look up the client profile to quickly identify the cause. You can see if the account is suspended due to an overdue invoice, CPE has an outage or there is high latency, etc.

Billing / Automatic Payments

Generate client service invoices automatically with customizable options.
Download or batch print all your invoices.
Integrated mailing feature.
Credit card processing included.
Fully configurable billing periods, tax / VAT settings, tax inclusive or exclusive pricing, etc.
Integrated payment gateways which enable your clients to create subscriptions easily. Including PayPal, Stripe, Authorize.Net, IPpay and MercadoPago.

Automatic Suspension

Set up rules to automatically suspend services due to late payment or contract expiration.
Automatic notifications before the due date.
Customizable overdue payment notice and walled garden.
Walled-garden for suspended clients, postpone feature, late fees and much more.

Network Monitoring / Traffic Shaping

Automatic alerts as soon as a device outage is detected.
Overview of client’s CPE latest latency, packet loss, etc.
Automated shaping according to client’s service plan.
You can shape on CPE devices or on any router.

Scheduling & Ticketing

Create a job, assign it to an administrator, monitor the job queue and whole job life-cycle.
All jobs can be exported to your own calendar or synchronized with your Google Calendar.
Tickets can be created from client-zone or through the IMAP inbox integration.
Keep history of ticket private and public comments. Assign administrator responsible for the ticket.

Client Portal

UCRM provides a service portal for your customers to access directly.
Clients are enabled to view their active services or invoices
They can pay online or setup a recurring payment subscription using their credit card or a payment gateway account.

Translations & Customizations

UCRM has been translated into several languages thanks to the great support of our Community
Additionally, many customizations are enabled, such as fully editable invoice templates, client's emails or notifications.
We continue our development to ensure a smooth and easy usage for UCRM world-wide.

Reporting

Data usage monitoring.
Accounting reports including tax report.
FCC form 477 data generator
Automatic UCRM backups for easy migration or recovery.

API

UCRM provides API to import or retrieve your data.
API also enables you to manage shaping or suspending devices from other vendors, push a new payment from any source, etc.
For more details go to API documentation.

Roadmap for New UCRM Features

Feature	Detail	UCRM Version
Contact Management	Robust client contact management with specified purpose such as billing or promotions.	2.2.2
Translations	UCRM translated into several languages.	2.3.0
Invoice Templates	Define your custom template which suits you most.	2.3.0
Service Management	Reactivation, deferred changes, better suspensions and late fees.	2.3.0+
FCC Reporting	CSV exports feature for generating FCC reports.	2.4.0
Tax Inclusive Pricing Mode	Prices of services or products can be set up with tax included.	2.4.0
Automatic HTTPS	Automatic HTTPS setup using Let's Encrypt.	2.4.0
Documents Module	Upload any client's document, PDF or picture.	2.4.0
Customizations	Custom client attributes and notifications.	2.5.0
Scheduling Module	Jobs scheduling module with Google Calendar synchronization.	2.5.0
Ticketing	Ticketing module for managing client's requests.	2.6.0
In-app Upgrade	Easy one-click UCRM upgrade.	2.6.0
Messaging module	Mass messaging system for sending emails to a subset of WISP's clients.	2.6.0
UCRM Mobile app	Mobile application for UCRM administrators.	2.7.0
2-factor authentication	2-factor authentication and other security enhancements.	2.7.0
More service features	Automatic service setup fees and early-termination fees.	2.7.0
ACH Payments	ACH Payments for Stripe payment gateway.	2.8.0
Self service features	Pay directly from the suspension page, reactivate old service, etc.	2.8.0
Extensions for Ticketing	Multiple IMAP inboxes, auto-replay, etc.	2.9.0
Service Quotes	Service Quotes module with its workflow monitoring.	2.9.0
Payment Processors	Further integrations of requested payment processors.
Improvements	Improvements and extensions to the current features requested by the community.
UNMS	Extended network management and monitoring through the UNMS integration.
Plugins	UCRM Extensions which can be created and maintained by the community.
Webhooks	Another extensibility improvements for UCRM.
Onboarding	Improvements of initial app wizard and guides.
Customer Leads	Customer Leads module with its workflow monitoring.
Inventory	Hardware inventory module.

Next In Our Scope

More features will be added as we continue to develop this tool to make your business easy to run and grow.

Client Zone Self Service
VoIP Support
Usage Based Billing
Accounting Software Integrations
UCRM Cloud Version
External connectivity and API improvements

Minimum System Requirements

Operating System*:	Ubuntu 16.04+, Debian 8.4+
CPU:	64-bit (x64) processor
Memory:	2 GB RAM
Hard disk:	16 GB available disk space

* Windows and macOS not supported, use VM instead.

Official cloud solution is not yet provided.
But UCRM can be hosted on a cloud of your own with some limitations.

For questions and information, visit our Community.

Community